ggbtsAlert! FAQ for those without passwords


Who can get ggbtsAlert! notifications?

The ggbtsAlert! service is designed for students, faculty and staff who will be affected directly by an emergency on any of the Seminary campuses, at Golden Gate Academy, and/or the nearby areas.

Why should I get ggbtsAlert!s?

• To be notified of emergency situations when communication systems reach high capacity.
• You will receive alerts anywhere, even when you do not have access to a computer or a landline telephone.

Will my contact information be kept confidential?

Yes. ggbtsAlert! service cell/mobile phone numbers and email addresses are not shared or sold to any other systems or services.

How many ggbtsAlert! messages will I receive?

The exact number of ggbtsAlert! messages is difficult to predict, but there should be very few. There will be occasional tests of the system, but the aim is to alert you only to emergency situations in which there is an imminent threat to public safety. You will receive messages within seconds of their transmission. If your cell/mobile phone is turned off when a message is sent, you will receive it after you turn your phone on, but only if you do so within seven days from the original transmission.

What do I need to get ggbtsAlert! and how much does it cost?

All you need is a cell phone with text messaging capabilities or a mobile handheld device with email capabilities. There is no charge to you. Individual cell/mobile phone plans will apply normal charges for the message.
Note: All landlines, most Tracfones and some pay-as-you-go phones will not register on the ggbtsAlert! system. This is a limitation of the phone providers.

What if I change my cell/mobile phone service provider?

When you change cell/mobile phone providers but keep your existing cell/mobile number it is considered "ported." Depending on the cell/mobile phone provider, it may take up to 30 days for the ggbtsAlert! system to be updated. During the "ported" time period, you may not receive alerts because the alerts are sent to the old cell/mobile provider, which may not forward them. You will find details on how to solve this problem and immediately register when you log on to get registration information.

How do I sign up for ggbtsAlert!?

To register, you need to have your cell/mobile phone handy. Complete the online form. You will receive a text message with a 4-digit number or an email with a link. Enter the number on the validation page, or click the link. After completing this step, you registration will become active immediately. After you have enrolled in ggbtsAlert! You may log into your account to add additional cell phone numbers or email addresses to receive messages.

What if I am not able to register?

For registration assistance, e-mail your mobile phone number and the name of your provider to support@e2Campus.com. Indicate you want to register in the ggbtsAlert! system.

What if I do not receive/enter the 4-digit validation code?

If you do not enter the 4-digit validation code, an account is created but you will not receive alerts. To receive alerts, you must login and re-validate your phone. If you do not receive the code, please contact support (see previous question).

How long will this service last?

Once you are registered, you may add additional numbers as well as email addresses. This free-to-you service lasts for two years. Thirty days before expiration, you will receive a text or email message directing you to this page where you can login (just above the New User Signup Form) and renew the service.

How can I opt-out of ggbtsALERT!?

You can opt-out (discontinue) at any time just as quickly and easily as you signed up. Login to your ggbtsALERT! account for detailed instructions.

What will the ggbtsALERT! tell me?

A short text or voicemail message will state the type of threat and indicate suggested action. For instance, for the presence of a gunman on campus: “GUNMAN AT LARGE NEAR (LOCATION). SHELTER IN PLACE. DETAILS AT GGBTS.EDU.” Because the messages must be brief, you will always be directed to go to the Seminary's Web site (www.ggbts.edu) where details will be available.

What do I select from the "optional groups"?

Choose the campus which you attend and/or where you work. Faculty who are affiliated with more than one campus will want to check all that apply.

An important reminder:

The Seminary website is the primary and most complete resource for current emergency information. The Golden Gate Seminary Alerts messaging service is just one of the methods the Seminary will use to communicate emergency information. If appropriate, global e-mails, the telephone switchboard, flyers, local media and other communication tools will also be used.

I want to register.

Register Now!

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